A mediator is by definition neutral, independent and impartial.

The mediator acts for both parties and ensures that the interests of both parties are respected.

One of the mediator's most important tasks is to restore the often disrupted communication between parties. The mediator will have to take into account the needs and interests of all parties, although these are not necessarily immediately clear. To guarantee such a framework, the mediator must ensure that everyone can speak freely and everyone can share their story, emotions, opinions and visions.

A resolution of a dispute requires a contribution from all parties, aiming for a solution that is acceptable to all parties.

Another main characteristic of mediation concerns its voluntariness. The parties are always free to start mediation, but they are also free to stop mediation at any time. Whether or not an agreement is reached does not necessarily prevent successful mediation. Sometimes it is sufficient that the parties have been able to restore their communication through mediation.

However, if the parties do reach an agreement, the mediator can include this in an agreement. The parties are then free to have this agreement approved, or alternatively: have it ratified in a judgment (by the court).